Maintenance and servicing are extremely important elements for ensuring the proper functioning of installed systems. To facilitate smooth operation for our clients, we offer:
Preventive Maintenance
It can be scheduled annually, every 6 months, every 3 months, or monthly. Preventive maintenance includes:
- Comprehensive inspection of systems (hardware or software) by our specialist;
- Rectification of any irregularities;
- Recommendations for improving security, resilience, and system operation.
For hardware, preventive maintenance is mandatory on an annual basis to continue warranty service. It is standard practice to maintain something under warranty once it has been verified to be operating correctly.
Support
According to agreed terms with the client, support ensures that our team (software and/or hardware) will respond within a specified period to any reported irregularities from the client. Support often includes weekly or monthly system backups, timely online or on-site responses to client needs.
Assistance
Through assistance, we are available to the client, with our staff guiding them through processes involving software and hardware products. They handle client calls and schedule on-site visits as needed. Typically, this service fee is billed monthly, offering clients the greatest peace of mind and security.
Initial Training for System Operation
A few hours set aside with our specialist to train a client representative on how to operate the system and discuss related functionality questions. Often, the individuals who order and participate in the development of a system are not the same ones who will operate it later.
