The restaurant business is one of the most competitive industries in Bulgaria and Europe. Every restaurant owner knows how difficult it is to control costs, staff, supplies, and customer service all at the same time. The solution is to automate the restaurant through ERP and Smart systems.
HOR by VAiOS systems combine software + mobile applications + hardware and transform restaurants into “smart restaurants” – places where processes run quickly, without errors, and with optimized costs.
What is a “smart restaurant”?
The smart restaurant uses automation and digital systems to manage:
- 📝 Orders and service.
- 👨🏻🍳 Kitchen and recipes.
- 🛒 Deliveries and warehouse.
- 💳 Payments and POS systems.
- 💻 CRM and customer marketing.
- 📊 Finance, reports, and BI analytics.
Everything is connected in a single ERP platform, accessible from any device.
5 key advantages of a smart restaurant
1. 📉 Cost optimization
- Automatic tracking of inventory and deliveries → no losses from unnecessary orders.
- Control over food costs through precise recipes.
- Reduction of paper notes, billing errors, and discrepancies.
💡 Result: product costs fall by an average of 10–15%.
2. ⚡ Faster customer service
- Electronic menu and mobile app for orders.
- Automatic order sending to the kitchen → fewer delays.
- Waiters have mobile devices → faster communication with the kitchen and bar.
💡 Result: service is 20–30% faster and customers are more satisfied.
3. 📊 Full control over your business
- You can see turnover, inventory, and occupancy in real time.
- The system automatically generates reports on profits, expenses, and workload.
- BI analyses predict which days will have the most customers.
💡 Result: better planning and higher revenues.
4. 💻 Personnel management
- Schedules and work shifts are created automatically.
- ERP tracks attendance and overtime.
- Employees can report tasks via a mobile app.
💡 Result: less chaos and more efficient teamwork.
5. 🚀 Better customer experience
- CRM module collects data about customers and their preferences.
- Automated marketing campaigns (SMS, email, loyalty programs).
- Option for online reservations and home delivery orders.
💡 Result: more loyal customers and higher average revenue per customer.
Real examples
🏨 Restaurant in Varna
After implementation of HOR by VAiOS:
- Reduction of food waste by 12%.
- Increase in average customer turnover by 18%.
- Waiters process orders 25% faster.
🌍 Europe – Brussels
A restaurant with 150 seats implements a VAiOS system:
- Online reservations and electronic menu.
- 20% increase in peak hour attendance.
- Increased staff efficiency and higher customer ratings.
How much does restaurant automation cost?
- Small establishment: from BGN 3,000 to BGN 5,000 for a basic system (POS + warehouse).
- Medium-sized restaurant: from BGN 7,000 to BGN 12,000 (ERP + mobile applications).
- Large restaurant/chain: from BGN 20,000+ (full automation + integrations with suppliers).
⚡ However, the investment pays for itself in 6-18 months through optimized costs and higher revenues.
Conclusion
The smart restaurant is not the future—it is the present. HOR by VAiOS systems provide a competitive advantage in the HORECA sector, reduce costs, and improve the customer experience.
👉 If you manage a restaurant, bar, or hotel, contact VAiOS for a free demonstration of the HOR system.
