The establishment management system is a combination of hardware products and a software platform. It can be viewed as part of the VAiOS Hotel System for hotel automation or as a standalone platform for the restaurant business. Its innovative approach to customer service creates conditions for a pleasant experience and a fulfilling vacation.
The establishment management system provides a hardware and software solution that automates all processes related to customer service. Through the system, you can easily and quickly provide service to guests at your establishment. The innovation lies in conducting processes from ordering to payment in a virtual environment. Waiters communicate with customers and the kitchen online, eliminating the possibility of confused orders and leaving a taste of a pleasant time spent. Dining becomes a simultaneously social and intimate experience. It is a time when people often find solitude and think about important matters of the day or think about nothing at all. This is one of the reasons why we developed the establishment management system. It serves customers while minimizing interaction between visitors and staff.
Functionality of the establishment management system
The staff is equipped with hardware endpoints from the system. Tablets for waiters and monitors placed in the kitchen with touch-screen panels and protectors. Once the customer has viewed the menu from the provided tablet by the waiter or from the integrated touch-screen monitor at each table, the order is received on the waiter’s personal tablet, with information about which table it is from. The same information is also received on the monitor in the kitchen or at the bar, where chefs or bartenders prepare the order.
Afterward, the customer can pay in cash or by card. The system automatically deducts from the bill, eliminating the need for additional work with a cash register or other device. Here is a pleasant addition for hoteliers. When guests consume in the hotel restaurant, payment can be made through the software. With the credit system integrated into the VAiOS Hotel System. It can also be developed as a loyalty program for regular restaurant customers, where they receive bonus credits against a deposit, which they can use in the establishment.
